FAQ

To avoid disappointment, please order by 20th December before 12pm for Christmas delivery.

All orders are delivered next day by UPS for free on all orders over £25. Due to the peak festive season, there may be a slight delay in delivery times. Please allow +1 day.

Standard Delivery: 3 business days £4.99.

Express: 1 business day £5.99.

Express orders must be placed by 12pm. All parcels are dispatched Monday - Friday. Orders placed on weekends will be dispatched on Monday.

We currently only ship within UK and Northern Ireland only.

All orders are sent in non-branded discreet parcels.

'Rocks Off' will not appear in your statements.

UPS will attempt to deliver your parcel twice.

You can track your parcel via our support chatbot or use your tracking number in your order confirmation and dispatch email.

All returns are free and must be submitted within 14 days of your ordered being delivered. All items must be returned with its original packaging and the seal unbroken, otherwise this will invalidate any returns due to hygiene reasons, or unless faulty. Use our chatbot to initiate a return and use the prepaid label to send your item back for free. Alternatively, please contact us at customercare@rocks-off.com to process your return.

Due to the nature of our products and hygiene reasons, we're unable to offer a refund or exchange unless the product is faulty or the seal is unbroken.

All our products come with a 2 year warranty. Please contact us through our chat helpdesk, or email customercare@rocks-off.com for assistance.

Depending on your bank, it can take 5 - 10 business days. Refunds are issued to the original payment method.

We don't accept exchanges.

Please contact us through our chat or email customercare@rocks-off.com.

Please only use water-based lubricants with our toys.

Use our antibacterial toy cleaner for quick and easy no-fuss cleaning. Alternatively, clean with soap and water. Do not use detergents or alcohol based products to clean as these can damage the surface of your toys.

Store Rocks Off toys separately to other brands. Some low-quality jelly type toys can damage our premium silicone!

Yes! To get the most out of your rechargeable battery life, charge your toy fully before its first use.

All Rocks Off toys are 100% IPX7 water proof and submersible for bath time play. Take care when using oils and lubricants that they don't seep inside the toy, make sure all parts are correctly fixed.

We don't recommend using rechargeable battery types as they don't hold enough voltage to experience the full power of our toys.

Please contact us through chat or email customercare@rocks-off.com and our team will assist you.

Reset and recover your password on the Account log in page. You'll receive an email to create a new one. Contact us through chat or email customercare@rocks-off.com if you need more help.

Please contact us through chat or email customercare@rocks-off.com for help.